Delete your account

In the Shamiana app

• Open the app and sign in.
• Go to Profile → Account settings.
• Tap Delete account, read the confirmation, and tap Delete account again.

On the website

• Sign in on this website.
• Customers: open your Profile, then the Account settings tab. Hall owners: open Profile in the owner menu.
• Under Delete account, choose Delete my account and confirm.

Without signing in

If you can no longer sign in, email saiyanrahiz@gmail.com from the email address on your account and ask us to delete it. We will confirm once it is done.

What happens when you delete

• You are signed out, and the account can never sign in again.
• Your pending booking requests are cancelled.
• If you are a hall owner, your venues are taken down and no longer appear to customers.
• Your reviews are no longer shown on venue pages.

What we keep, and why

Records of past bookings are kept, because the hall or customer on the other side relies on them for their own records. Your account details are kept with that record but are no longer used or shown.

To have your remaining personal data erased as well — your name, email address, phone number and any photos or videos you uploaded — email saiyanrahiz@gmail.com from the address on your account.

When you can't delete yet

While you have an upcoming confirmed booking — as a customer or as a hall owner — the account can't be deleted, because the other party is relying on that event. You can delete it once the event is over.

More detail

See our Privacy Policy for everything we collect and how it is used.